This page shows you how to choose a shipping method for your order, estimate shipping cost, and gives other further information on shipping process of Chumuse.

MAIN SHIPPING METHODS

There are three shipping methods we offer, including rush shipping and standard shipping. We will arrange the best Courier according to your choice of shipping method and shipping address.

1) Free Shipping! !!

2) Premium Shipping 

3) DHL/FedEx/UPS

♦ Total Delivery Time = Processing Time + Shipping Time

Processing time:

Occasion dresses: Within 10-20 Business Days (From May to Dec) 

Occasion dresses: Within 15-30 Business Days (From Jan to April)

Wedding dresses: 15-25 Business Days   (From May to Dec) 

Wedding dresses: 20-40 Business Days  (From Jan to April)

Packing: in order to save your shipping cost, each dress will be packed tightly with water proof bag .

Note :The shipping cost is prepaid before sending, so there will be no extra shipping cost, please note for some countries, there will be customs taxes, this tax should be paid by buyers, in order to save your cost, we usually write less price on the invoice.
Please refuse to sign the package if you find the package is broken and contact with us at the first time, we will help you solve all the problem.

Delivery Guide

To better communicate with you, please provide a valid email address and check emails after you have purchased for any updated information. Once you have placed your order you will be contacted by e-mail to confirm your order. If your billing address is a P.O. Box, then you must provide us with a physical address by email.

Do I have to charge duty and import fee?

Any tariff or import duty will be imposed on the package when it arrives in the destination country. These fees must be paid by the recipient of the package. Unfortunately, because the customs policies and import taxes vary greatly from country to country, we can't control these costs or tell you what they are.

Before placing an order, it's better to contact the local customs to know the current charging situation, so you won't be surprised by the unexpected charging.

Is there any extra charge for international transportation?

In some cases, VAT or other taxes, duties or fees will be levied in your destination country. The additional costs of taxes or customs clearance must be borne by the payee; we cannot control these costs or predict their amount. Customs and tax policies vary widely from country to country; you should contact your local customs for more information. When customs clearance is required, it may cause delay beyond our initial delivery estimate.

Apo / FPO / DPO shipment

We are sorry that the P.O. Box and military address (APO, FPO) could not be delivered. Please leave a message when placing an order in the u.s.region. For example, if you are in Guam, Puerto Rico, you can specify Guam, Puerto Rico in the country section of the order. Customers from Brazil should leave a message to provide us with your 11 CPF.

Note: if you choose to deliver regularly, your package will be delivered directly to your home once, or will be delivered to your local post office. Then you need to bring your tracking number and your personal ID card to collect your items. We'll let you know as soon as your parcel is sent.

Why do I need a "CPF" number? (Brazilian customer)

Our customers in Brazil told us that for international shipments, all individuals should indicate their "CPF" number on the invoice, and the company must include a "CNPJ" number.

Therefore, if you want us to ship your order to Brazil, please be sure to provide the correct "CPF" or "CNPJ" number so that your package can pass customs smoothly.

Returns:

We hope you love what you ordered! But in case you don't, we will accept returns of unwashed, unworn, unused and must be with original tags items.

Return request must be sent to us within 2 days of the order package arrived. Please check when you signed for your parcel before posting. We are 100% sure 2 days is enough to make sure the item is fit or not, need or not.

Returns that are late because you were away on holiday or your event was cancelled will be refused - no exceptions.

Please issue return request with your order number, photos to show dress issues to our customer service email address: chumuse@outlook.com

Please note: we don't accept try on returns. That's mean if you only want one item, but you buy two or more to have a try and then you want to return the one/ones you don't want. At this condition, we don't accept this return request.

In the event of a return, any applied discount/coupon is forfeited and may not be re-used. Final sale items are not returnable. All shipping fees are at the customer expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.



We reserve the right to verify original purchase for returns requested without an order number or shipping confirmation. Please allow up to 3-5 business days for your return to be processed upon receipt at our warehouse.



Cancellation:

Cancel within 2 days, you will get 100% refund;
While more than 2 days, you will get 70% refund. Hope you can understand that fabric,workmanship and time we used on the dress.
Once an order has been shipped it can't be canceled.

Just feel free to contact with us if you have questions.

E-mail:chumuse@outlook.com

Your email will be answered within 24 hours or even earlier.